Terms of Use
IN PURCHASING A TICKET ALL PASSENGERS AGREE TO THE FOLLOWING:
Trip is not suitable for:
Boat trips are not recommended for individuals under 3 years old and over 65 years old, pregnant women, those with heart problems and back problems. However, if you are sure, that you can handle this boat trip to the destinatition, you may travel after signing a disclaimer. Please contact our office to sign it.
Insurance:
Einstein Boat has collaborated with PT Jasa Raharja which as our insurance partnership for passengers and our boats themselves.
Connecting Flights:
We are sorry, but Einsteins Boat don't take any responsibility for connecting flights or delays.
Cancellations & Delays:
The Company reserves the right to change the service in any way without any liability to passengers. The Company shall not be liable for any loss, damage or injury that may arise in the event of cancellation or delay of services. The Company is not responsible in any way for the costs of any accommodation or any alternative means of travel which may arise due to cancellation or postponement. Any additional costs incurred are the sole responsibility and liability of the passenger. The Company reserves the right to cancel bookings or change schedules at any time prior to adverse weather conditions or any circumstances beyond reasonable for any safety reasons.
Re-scheduling:
Rescheduling can be done if the seats are available and should be done 2 x 24 hours before the travel date for the regular season and 7 x 24 hours before the travel date for the high season (1 June – 31 September & 20 December – 5 January)
Refunds:
The refund process can be carried out if conditions occur that do not allow passengers to sail, such as bad weather, volcanic activity, government travel restrictions, or other emergency reasons.
Refunds regulation:
- Cancellation fees are not charged if passengers inform before 1 week (minimum)
- 50% cancellation fee will apply if the passenger notifies it within 3x24 hours, or at least 3 days before the scheduled departure
- If cancellation information is made within 2 days before the scheduled departure, a 100% non-refundable fee will apply
Baggage Allowance:
Each passenger can carry a maximum of 2 pieces of free baggage or a total weight of no more than 25kg. If more, passengers need to pay extra according to the company's standard rate. Or it can also be stored in the office in Bali if space is available. The company is not responsible for loss or damage to baggage during inter-island transit.
Land Transport in Bali:
We provide non-sharing land transportation services with good and comfortable vehicles which can be booked via reservation or when ordering tickets via our website.
General:
Einstein Boat has standards and regulations that must be obeyed by every passenger, whether informed directly by the staff or written on the boat. The company has the right to refuse or cancel passengers or goods without giving a reason. These provisions are subject to Indonesian law, and passengers agree to comply with these regulations. These conditions can only be changed based on a written agreement between the company and the passenger. Unwritten promises or orders will not be acknowledged by the company.